Terms and Conditions

1. Scope

These terms and conditions apply to all contracts for consulting and services provided by Bergfrieden Consulting LLC (“Bergfrieden”) in the field of AI introduction, AI compliance and AI infrastructure with its customers. Deviating terms of the customer apply only if Bergfrieden has expressly agreed to them in writing.

2. Subject matter and services

Bergfrieden provides consulting and guidance around the practical use of AI agents, in particular the guided introduction to the Marblism platform. The specific scope results from the relevant service description or individual offer. The service is generally delivered as online consulting via screen-sharing, together with preparation of the system based on the details provided by the customer.

3. Conclusion of contract

The presentation of offers on this website does not constitute a legally binding offer but an invitation to make contact. A contract is concluded when the customer submits an enquiry and Bergfrieden confirms the engagement in text form (e.g. by email) or begins performing the service.

4. Prices and payment terms

A flat price of €499 applies to the guided AI introduction. As part of the introductory offer, the first 10 customers receive a 20% discount (effective promotional price €399). The prices displayed at the time of the engagement apply. Unless otherwise agreed, invoices are payable without deduction within the stated period.

5. Money-back guarantee

For the guided AI introduction, Bergfrieden offers a 100% money-back guarantee: if no tangible value arises for the customer, Bergfrieden refunds the amount paid. The guarantee can be claimed informally by emailingoffice@bergfrieden.consulting.

6. Customer’s duties to cooperate

The customer provides Bergfrieden with the information and access required for performing the service in good time and in full. Delays resulting from late or incomplete cooperation are not attributable to Bergfrieden.

7. Self-activation and partner network

Bergfrieden transparently points out that customers can also activate Marblism themselves via the self-activation link, without taking up the consulting service. Participation in the partner network is additionally subject to the terms of the respective provider on whose platform the application is made. For services referred via referral links, the contract of use is concluded with the respective third party.

8. Consumer right of withdrawal

If the customer is a consumer, they are entitled to a statutory right of withdrawal. At the consumer’s express request, performance may begin before the withdrawal period expires; in that case, services already rendered are remunerated on a pro-rata basis. Bergfrieden provides the details upon conclusion of the contract.

9. Liability

Bergfrieden is liable without limitation for intent and gross negligence as well as for injury to life, body or health. In the case of slight negligence, Bergfrieden is liable only for breach of essential contractual obligations and limited to the foreseeable damage typical of the contract. The consulting does not replace legal, tax or other specialist advice in an individual case; the customer makes decisions based on the consulting on their own responsibility.

10. Confidentiality and data protection

The parties treat the other party’s confidential information as confidential. The processing of personal data is governed by our Privacy Policy.

11. Final provisions

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions shall remain unaffected. Amendments and additions require text form. The law applicable to both parties applies; mandatory consumer-protection provisions of the customer’s country of residence remain unaffected.